![]() ![]() ![]() Companies see multiple opportunities to leverage AI technology to improve the customer experience. These new partners provide customers across the globe more opportunities to benefit from AWS ML-powered contact center intelligence solutions to enhance self-service, analyze calls in real time to assist agents, and learn from all contact center interactions with post-call analytics.Īround the world, the volume of interactions in contact centers continues to increase. ![]() We are also adding new AWS Consulting Partners: Inawisdom, Cation Consulting, HCL Technologies, Wipro, First Derivatives, Servion, and Lucy in the Cloud/Micropole for customers who require a custom solution or seek additional assistance with AWS CCI. We’re delighted to announce the addition of AWS Technology Partners: Salesforce, Avaya, Talkdesk, 8×8, Clarabridge, Clevy, XappAI, and Voiceworx. AWS CCI solutions enable you to leverage AWS machine learning (ML) capabilities with your current contact center provider to gain greater efficiencies and deliver increasingly tailored customer experiences -with no ML expertise required.ĪWS CCI solutions use a combination of AWS AI-powered services for text-to-speech, translation, intelligent search, conversational AI, transcription, and language comprehension capabilities. We’re excited to announce the global availability of AWS Contact Center Intelligence (AWS CCI) solutions powered by AWS AI Services and made available through the AWS Partner Network. ![]()
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